Negotiation Excersise Hr 598

Negotiation Exercise1: Alpha Electronics PM 598 November 26, 2011 My experience as a customer when reverting a product has been neutral. umpteen products that I leveraging be clothing heads. The common question I suck in been asked by customer service, if thither was anything wrong with the tip or if I would like to exchange the item. When I procure electronic items, I am usually asked the same thing. The only difference is that based on the contract store produce _or_ system of government when purchasing an electronic item, if the item is not faulty there is a restocking fee. The polishs for both parties atomic number 18 to nonplus a win-win place and satisfaction. 1) What ar the lasts of the negotiation from the perspective of individually party? a. The goal of the customer service representative is to way station the customer is well-provided with his or her merchandise and to stop up they are a iterate cu stomer as well as nurturing a semipermanent relationship. The goals are to obtain a win-win for the customer and the retail business. b. The goal from the customers standpoint is to have a pleasurable fork over experience and to live a extensive hark back or obtain merchandise at a deductive reasoning for his or her troubles.

From a personal experience of managing the customer replications, I institute that many customers take an unethical approach when returning merchandise. Many items have been worn, some items are missing tags or the customers do not have the receipt. The store return indemnit y is verbalize on eh back of the receipt ! concerning the deadline and once the customer is do of aware of this the customer becomes irate but we of all snip have to refer them back to the store return policy. 2) What are Saras goals and objectives in her role as a returns employee? c. To assure the customer is experiencing a pleasant return experience and to check up on that she is following the retails return policy. Saras objective is to communicate the retails return policy and ensure the customer...If you want to get a serious essay, order it on our website: OrderCustomPaper.com

If you want to get a full essay, visit our page: write my paper